![]() In order to help keep people connected and collaborating, Zoom video conferencing saw a steep rise in the number of people across the country using their video platform. With the Covid pandemic of 2020, office workers were dispatched to work from home in order to help contain the spread of the virus. The other key driver for using Plantronics USB headsets is the massive explosion of desktop video conferencing. ![]() Launch your Softphone application and you’re ready to smile and dial. Plug the USB connector into the USB port on your computer, and the rest is automatic. Most headsets, right out of the box, are plug and play. In order to take advantage of the cost savings associated with Softphone technology and voice services carried over the internet, you need a USB device (headsets in this case), to hear and be heard. So, this fundamental shift in phone service technology to computer based communications leaves you to ask how do you talk if there’s no phone receiver? That’s where headsets come into play. Phones are now housed within your computer as are the features normally associated with a traditional phone system such as mute, transfer, hold, voicemail etc. The term Softphone is fast becoming a household term within business. The next shift is currently underway in earnest. Desk phone usage began to give way to phones that made their connection via the internet versus through traditional landlines. These desk phones used copper lines provided by the local phone company. For example, if you go back 10-20 years, you’d see it was extremely common for office communications to be performed using a traditional desk phone. It’s reasonable to ask the question: what's the application? Why would someone use a headset with a computer? ![]() If you purchased a new headset or were issued one, and you see it has a USB connector, you might be asking yourself why does it need to connect to USB?Īfter all, headsets normally connect to mobile phones or even office desk phones.īefore the pandemic of 2020, and even more so during it, there’s been a gradual shift towards headset being used via USB connections on a computer.
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